Terms and Conditions

Welcome to our online platform operated by Koala Express Logistics. By accessing or using this service, you agree to comply with and be bound by these Terms and Conditions.

1. Services Provided

Koala Express Logistics offers courier and logistics services including same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment.

2. Use of Service

When using our service, you agree to provide accurate and complete information. You are responsible for complying with all applicable laws regarding the shipment, import, and export of items.

You must not ship prohibited or restricted items and must ensure all packages meet our size, weight, and content regulations.

3. Shipment and Delivery

Estimated delivery times provided by our service are approximate and not guaranteed. Delays may occur due to unforeseen circumstances including weather, customs clearance, or operational issues.

Customers are responsible for providing correct delivery addresses and contact information. Koala Express Logistics is not liable for lost or delayed shipments due to inaccurate or incomplete details.

4. Payment and Fees

Payment for services must be made in full before dispatch unless otherwise agreed. All fees are described on our platform and are subject to change with prior notice.

Additional charges may apply for fuel surcharges, customs duties, taxes, or exceptional handling requirements.

5. Liability and Indemnity

Koala Express Logistics limits liability for loss, damage, or delay to the maximum extent permitted by law. Our liability is limited to the declared value of the shipment or applicable statutory limits.

You agree to indemnify and hold harmless Koala Express Logistics and its affiliates against any claims, damages, or expenses arising from your use of the service or breach of these Terms.

6. Intellectual Property

All content, trademarks, logos, and materials on our site are owned or licensed by Koala Express Logistics and protected by intellectual property laws. Unauthorized use is prohibited.

7. Privacy and Data Protection

We collect and process personal information in accordance with applicable privacy laws. Please refer to our Privacy Policy for details on handling your data.

8. Termination and Suspension

We reserve the right to suspend or terminate your access to the service without notice if you violate these Terms or engage in fraudulent or illegal activities.

9. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located within Brisbane.

10. Contact Information

For questions regarding these Terms, please contact: