Privacy Policy
Koala Express Logistics is committed to protecting your privacy while providing reliable courier and logistics services. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you use our online platform and related services.
Information We Collect
We collect information necessary to deliver and improve our same-day delivery, express shipping, freight forwarding, and logistics management services.
- Personal identification data such as name, address, phone number, and email
- Payment and billing information
- Tracking data related to parcel shipment and delivery
- Usage data collected through cookies and similar technologies
How We Use Your Information
We use your information to provide and enhance our courier and logistics services, ensure timely delivery, process payments, and communicate with you about your shipments.
- To process and fulfil delivery requests
- To verify identity and prevent fraud
- To communicate updates and customer support information
- To comply with legal and regulatory requirements
Data Sharing and Disclosure
Koala Express Logistics does not sell your personal information. We may share your data with trusted partners involved in the delivery process or as required by law.
- Third-party logistics providers and carriers
- Payment processors and financial institutions
- Government agencies when required by applicable laws or legal processes
Your Rights Under GDPR and Australian Privacy Principles
You have rights regarding your personal data, including access, correction, deletion, and restriction of processing. To exercise these rights, please contact us using the details provided below.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience, analyse site traffic, and provide tailored services. You may manage your cookie preferences through your browser settings.
Contact Information
For privacy inquiries or to exercise your data rights, please contact:
Koala Express Logistics
47 Kangaroo Street, Suite 5
Brisbane, Queensland 4000
Australia
Phone: +61 7 3456 7890
Email: info@koalaexpress.com.au